Stay Safe
At Cahernane House Hotel

Stay Safe with Cahernane House Hotel

A Prem Hospitality Property

Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene at the Cahernane House Hotel, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review

What measures have been implemented to protect your staff and guests?

We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for its guests as well as our own team.

We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19. We have listed our Guest Journey through our hotel which will outline measures taken for each step, please see below.

While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:

Sufficient supply of hand sanitisers, gloves, masks, paper towels and disinfectant materials.
Comprehensive employee communications policy to ensure reliable, up-to-date information is communicated to employees and to clarify procedures and policies around mitigating the risks associated with Covid-19
Additional cleaning of public areas and frequently touched surfaces (door handles / reception desk / elevator buttons)
Property linen serviced through a reputable external company complying with all government guidelines
We have identified all common touch points and have implemented a thorough sanitisation of these points
Our internal communications platforms are ensuring efficient flow of protocols and updates
We have circulated health authority guidelines on personal hygiene and travel arrangements to all employees
We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches
We are committed to providing the additional manpower required to implement best practice procedures
We are committed to playing our part in trying to prevent Covid-19 from escalating
We ask that our customers do the same and follow the health authority and government guidelines regarding personal hygiene and Covid-19
We’ll give you the elbow rather than a handshake
Contactless cards are preferred at payment points

What are you doing if a guest or staff member become unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we will remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, they are asked to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of Covid-19 or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. meals, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.

We have a full list of protocols to follow should a colleague or guest become ill.

 

What are you doing if a guest or staff member become unwell?

Each team member has been fully briefed on how to approach guests that may be unwell or are self-isolating, and we will remain in close daily contact with each team member to ensure they remain in good health. If employees or an immediate family member does not feel well, they are asked to stay at home and clarify any medical condition before returning to work.

Should a guest present with any symptoms of Covid-19 or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.

If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. meals, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.

We have a full list of protocols to follow should a colleague or guest become ill.

 

SYMPTOMS TO LOOK OUT FOR INCLUDE:

  • A cough
  • Shortness of breath
  • Breathing difficulties
  • Fever (high temperature)

 

CONSIDER THE FOLLOWING ADVICE ON HOW TO PROTECT YOURSELF FROM COVID-19 INFECTION.

Wash hands properly and regularly:

  • Before and after eating or drinking
  • After going to the toilet, nose blowing, sneezing or coughing
  • After cleaning procedures, handling waste and waste bins
  • After handling contaminated (dirty) items
  • Whenever hands become visibly dirty
  • If in contact with a sick person, especially those with respiratory symptoms

Cover mouth when coughing and sneezing:

  • Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
  • Place used tissues into a sealed bin – wash your hands
  • Avoid touching your eyes, nose or mouth if your hands are not clean
  • Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs

 

How are you ensuring social distancing?

 We have introduced a ‘no-touch’ housekeeping service, where guests can request a no service with linen to be left at their door. We also have strict measures in place across all of our public areas including bar, restaurant and lobby areas.

Guest Journey through our hotel

ARRIVAL

Entrance doors – all touch point areas continuously sanitised using chemicals as recommended by our preferred supplier Ecolab.

Sanitising stations are located in the Hotel Lobby and at various points throughout the hotel

CHECK-IN

Check-in process remains as contactless as physically possible, credit card pin pads sanitised after use.

Keys are sanitised after every use

JOURNEY TO YOUR ROOM

We have sanitising stations at the following areas: hotel lobby, at guest lift on ground floor and at entrance to public bathrooms

Our accommodation team will be clearly seen keeping our ground floor cleaned and sanitised throughout the day, this includes all high touch points e.g. lift, lift buttons, doors and door handles, front desk areas with particular care and attention to our main public bathrooms. 

ENTERING YOUR BEDROOM

  • Bedroom doors including handles are sanitised after each departure so will be fully sanitised upon arrival.
  • All our bedrooms are cleaned to the highest standards but as part of our continued effort in the fight against Covid-19 we will now focus on sanitising high touch points immediately following our usual deep clean as follows:
  • Switches & Controls including all lighting, electrical sockets, TV Remote Controls, Hair Dryers, and temperature controllers
  • Food service items including any crockery, cutlery, glasses, cups, saucers and coffee machines Surfaces including vanity tables, work desk, lockers, headboards
  • Door Handles including main door, patio or balcony doors, drawers, curtain pull handles
  • Wardrobe items including hangers, safes, irons & boards, literature etc
  • All bathrooms including surfaces, taps, shower controls, baths, shower walls, shower rails, toilet seat, toilet flush, towel rails
  • All in room amenities including individual toiletries, tissue boxes, feminine hygiene, soap trays, tea trays, coffee pods, coffee & tea sachets
  • Our linen is serviced externally through a very reputable linen company who are held to the highest standards of treating bed linens. Our duvets and pillows are cleaned covered at all times with fresh mattress/pillow protectors and are chemically cleaned on a regular rotation.

 RESTAURANT & BAR

We will continue to work with HSE and Environmental Health Guidelines for food service in our restaurant and bar.

We operate restaurant service for breakfast and dinner.  

TIME TO SAY GOODBYE

We offer express check out service for a contactless check out, guests can also avail of an e-check out and all correspondence will be conducted over email on condition your booking is pre-paid online.

PLAN YOUR NEXT TRIP

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