Caring for our guests and employees is always our priority. While we have consistently maintained high standards of hygiene at the Cahernane House Hotel, we have implemented additional measures in response to Covid-19. These measures are in place to mitigate any potential risks and follow the recommended guidelines from health authorities and are under ongoing review.
As Covid-19 continues to impact the global community, we would like to keep you informed about the procedures and protocols we have introduced within the Cahernane House.
Based on guidance from local authorities and The World Health Organisation, we have taken specific steps to ensure the safety and welfare of our guests, employees and suppliers. Please read on to see what we are doing and how here at the Cahernane House we can offer a safe environment for guests.
Thank you for your continued co-operation during this challenging time and your support of the Cahernane House Hotel.
If you have any further questions, please get in touch.
We are committed to playing our part in trying to prevent Covid-19 from escalating. We ask that our guests do the same and follow healthcare and government guidelines regarding personal hygiene, respiratory etiquette and Covid-19. We have listed our Guest Journey through our hotel which will outline measures taken for each step, please see below.
While the situation is still evolving rapidly, we know it is important to be prepared to deal with any escalation in the spread of the virus and have the following actions in place:
Whilst cleaning and sanitising has always been at the forefront of our Standard Operating Procedures, we have decided to go one step further to ensure both our staff and guests safety, with the introduction of Steri-7 Xtra with Reactive Barrier Technology. This enables us to safely disinfect and sanitise all guest rooms prior to arrival, including all public areas, restaurants, bar and back of house. The unrivalled Reactive Barrier Technology is a specialised bio-technology which provides an optional sustained release system, meaning it is also effective between cleans. With its non-tainting and odour-neutralising properties, it is safe to use on food surfaces and is completely harmless to people. We also continue to work with Ecolab across the property using the very best cleaning and disinfecting chemicals, taking every measure possible to ensure we are doing our very best in the fight against Covid-19.
Should a guest present with any symptoms of Covid-19 or feel unwell during their stay, we kindly ask them to stay in their room and contact local health authorities, who will provide further instructions and assist with medical needs. We ask any guest who is feeling unwell to telephone Front Desk and inform them.
If a guest becomes unwell, we will liaise with them to get a list of their requirements e.g. meals, medical needs, extra linen, etc. All items requested by the guests (throughout self-isolation) will be left outside the door for the guest to take, whilst wearing a mask.
We have a full list of protocols to follow should a colleague or guest become ill.
Symptoms to look out for include:
Shortness of breath
Fever (high temperature)
Consider the following advice on how to protect yourself from COVID-19 infection.
Wash hands properly and regularly:
Before and after eating or drinking
After going to the toilet, nose blowing, sneezing or coughing
After cleaning procedures, handling waste and waste bins
After handling contaminated (dirty) items
Whenever hands become visibly dirty
If in contact with a sick person, especially those with respiratory symptoms
Cover mouth when coughing and sneezing:
Cover nose and mouth with disposable tissues – if you don’t have a tissue, cough or sneeze into your arm or sleeve (not hand)
Place used tissues into a sealed bin – wash your hands
Avoid touching your eyes, nose or mouth if your hands are not clean
Review travel guidance from your own country’s Department of Foreign Affairs and the Irish Department of Foreign Affairs
We have introduced a ‘no-touch’ housekeeping service, where guests can request a no service with linen to be left at their door. We also have strict measures in place across all of our public areas including bar, restaurant and lobby areas.
Entrance doors - all touch point areas continuously sanitised using chemicals as recommended by our preferred supplier Ecolab.
Floor markings in the lobby to indicate correct measures for social distancing
Check-in process remains as contactless as physically possible, credit card pin pads sanitised after use.
Keys are sanitised after every use
Journey to your room….
We have sanitising stations at the following areas: hotel lobby, at guest lift on ground floor and at entrance to public bathrooms
Our accommodation team will be clearly seen keeping our ground floor cleaned and sanitised throughout the day, this includes all high touch points e.g. lift, lift buttons, doors and door handles, front desk areas with particular care and attention to our main public bathrooms.
Guest Lift are single use, again adhering to social distancing procedures.
Entering your bedroom….
Bedroom doors including handles are sanitised after each departure so will be fully sanitised upon arrival.
All our bedrooms are cleaned to the highest standards but as part of our continued effort in the fight against Covid-19 we will now focus on sanitising high touch points immediately following our usual deep clean as follows:
Switches & Controls including all lighting, electrical sockets, TV Remote Controls, Hair Dryers, and temperature controllers
Food service items including any crockery, cutlery, glasses, cups, saucers and coffee machines
Surfaces including vanity tables, work desk, lockers, headboards
Door Handles including main door, patio or balcony doors, drawers, curtain pull handles
Wardrobe items including hangers, safes, irons & boards, literature etc
All bathrooms including surfaces, taps, shower controls, baths, shower walls, shower rails, toilet seat, toilet flush, towel rails
All in room amenities including individual toiletries, tissue boxes, feminine hygiene, soap trays, tea trays, coffee pods, coffee & tea sachets
Our linen is serviced externally through a very reputable linen company who are held to the highest standards of treating bed linens. Our duvets and pillows are cleaned covered at all times with fresh mattress/pillow protectors and are chemically cleaned on a regular rotation.
Availing of all we have to offer...
Our facilities will open in line with Government directives. We will continue to keep up to date with all information on scheduled opening times and will react to this information to keep both our employees and guests safe.
We will limit the amount of guest amenities in guest rooms to ensure we are adhering to our strict cleaning and sanitising policies; this will also include in room servicing. Our staff will only service a room if the guest has vacated prior to the time the cleaning is due to take place. We will also limit our contact time in each room during a multi night stay. We are also happy to supply fresh towels and toiletries should you wish to have a contactless stay. Please let us know your preference at booking or arrival.
Restaurant & Bar….
We will continue to work with HSE and Environmental Health Guidelines for food service in our restaurant and bar.
We operate restaurant service for breakfast, lunch and dinner. We offer table service only whilst adhering to strict social distancing measures in place throughout our dining areas.
Time to say goodbye….
We offer express check out service for a contactless check out, guests can also avail of an e-check out and all correspondence will be conducted over email on condition your booking is pre-paid online.
Plan your next trip….
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